Applied artificial intelligence

AI systems that earn their place in your organisation.

We design and build dependable AI products, knowledge platforms and intelligent workflows—grounded in your data, integrated with your operations and ready for real users.

RAG & knowledge systemsAI agentsWorkflow automationLLM evaluationProduct engineering

What we do

We turn ambitious AI ideas into useful, controlled software.

Not another isolated demo. We build systems that understand your context, connect to the tools you already use and make their reasoning easier to inspect.

Our work is vendor-agnostic. We choose models and infrastructure around quality, privacy, cost and continuity—not fashion.

Expertise

The parts that make AI work.

Focused capabilities for organisations moving from experimentation to reliable, measurable systems.

01

Knowledge & RAG platforms

Search and conversational systems that answer from authorised sources, retain citations and respect permissions.

02

Agents & intelligent workflows

Task-oriented agents that coordinate tools, approvals and people across repeatable operational processes.

03

AI product engineering

Purpose-built applications and integrations, from discovery and architecture through production and ongoing improvement.

04

Evaluation & guardrails

Practical test suites, observability and human review patterns that turn “it seems good” into evidence.

Solutions in context

Built around the work, not the model.

Talk about your use case
Public & cultural institutions

Acervo

Institutional knowledge made accessible and verifiable, with grounded answers and control over sources.

Explore Acervo ↗
Customer operations

Service assistants

Consistent answers, useful handoffs and integrations that help teams resolve requests faster.

RAG · Agents · Integration
Internal knowledge

Decision support

Search across fragmented documentation, surface supporting evidence and preserve access controls.

Search · Citations · Permissions
Process automation

Connected workflows

AI that reads, classifies and prepares work across your existing systems—with review where it matters.

Agents · APIs · Human approval

How we work

Small steps. Clear evidence. Production in sight.

01Frame

Define the real decision, users, constraints and measure of success.

02Prove

Test the riskiest assumptions with your data before overbuilding.

03Build

Engineer the product, integrations, controls and operational feedback loops.

04Improve

Evaluate real usage and evolve quality, cost and coverage over time.

Responsible by design

Control is a product feature.

The most useful AI systems are not black boxes. We make data boundaries, model choices and review points explicit from the start.

Grounded outputsAnswers linked to permitted sources.
Human oversightApproval and escalation by risk.
Provider flexibilityArchitecture that avoids unnecessary lock-in.
Measurable qualityEvaluation based on real tasks.

Start a conversation

What should AI make easier for your team?

Tell us where the work slows down, where knowledge gets lost or where a better product could create value.

Email hello@wksoftware.pt ↗